Obligations clearly defined


With creative support and guidance during the implementation of the tender process, we assist you in the procurement of facility services. We cooperate with you to develop the guidelines for awarding the contract, determine the cost baseline, compare it with our benchmarks, and jointly perform an offer assessment. Together we define the best solution for the right facility service provider, thus ensuring the long-term satisfaction of your customers.

We are also able to support the know-how transfer during the implementation phase and cooperate with you in defining the best possible quality management process.

After the facility service provider's first operating year, we perform, within the framework of a quality audit, a neutral evaluation of the fulfillment of the service-level agreement and initiate improvement measures.
 


«We execute tenders for services and the associated negotiations and awarding of contracts on your behalf.»

Katharina Graf